Reservations Agent - Santorini
Epoque Collection
Θήρας
πριν από 1 μέρα
source : Skywalker

We are looking for a dedicated :

for season 2020

at OMMA Santorini by Epoque Collection .

We are currently seeking for a passionate Reservations Agent who will support and implement all reservations-related activities of the hotel under the general guidance and supervision of the Reservations Manager.

Essential Tasks & Responsibilities :

  • Communicates with all direct enquiries, bookings for individuals and groups
  • Sorting out any issues that may arise with bookings or reservations.
  • Answering any questions customers might have about the reservation process
  • Making reservations for customers based on their various requirements and budgetary allowances.
  • Knowledge of entire Reservation Procedure and hotels PMS
  • Ensures that all correspondence and administrative functions are processed in an efficient manner according to the company’s standards
  • Required Qualifications :

  • Associate's degree and two years of related experience in a similar hotel operation
  • Degree in Hospitality / Tourism (desirable)
  • Computer literacy & knowledge of Hospitality PMS software Opera, Excel
  • Fluency in Greek & English, additional languages (German, Italian, French and / or others) would be considered a plus
  • Excellent time management, organizational & multitasking
  • Some knowledge of accounting, either through education or experience
  • Communication skills, both oral and written
  • Demonstrated customer service skills
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