Job Description Summary
We have an exciting opportunity within GE Digital Grid Solutions for a Software Support Engineer to join a dynamic and innovative team! You’ll provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus.
You'll also be accountable for the quality of own work, subject to direct operations supervision / prescribed work instructions / systems checking.
Research and troubleshoot issues involving all aspects of the GE Digital solutions, including configuration, user interface, network and communication connectivity and performance, Cloud and on-premise component interoperability, data collection / storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.
Developing conceptual knowledge of professional discipline which may include support roles with specialized expertise or technical knowledge in broad area.
Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions / parameters.
Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE.
Exchanges technical information, asks questions and checks for understanding.
Participate to on-call rotations, usually a week per month.
You’re good at
This role requires basic experience in the Services & Digital Customer Support Engineering. Knowledge level is comparable to a Master's degree from an accredited university or equivalent
Strong oral and written communication skills.
Ability to document, plan, market, and execute programs.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.
Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture
that fosters care, collaboration and support.
GE Digital is an Equal Opportunity Employer where inclusion matters.
Relocation Assistance Provided : No