Technical Support Specialist
Athens, Greece
πριν από 6 μέρες
source : Just Join IT

BI (nice to have)

Databases (nice to have)

About Dataedo :

  • We create an internationally recognized metadata software
  • We are a product company. We develop and sell our solution. With a profit
  • We have more than 400 customers, mainly in the USA and the UK. We work with big brands such as Disney, the LA Clippers, Fujitsu, Intel, the U.
  • S. Department of the Treasury, and many, many more

  • We are highly rated by our customers on Gartner Peer Insights (4,6) and Capterra (4,8)
  • One customer reviewed our services : This software has always given me what they promise and more" this completely reflects our philosophy
  • We’re a team of 30 people from Poland and the USA. We work 100% remotely
  • About the Technical Support Specialist role at Dataedo :

    You'll contribute to our path. We want you to help us build a great experience for all Dataedo customers. Your job will be to serve our customers' needs, working on the front line of support.

    That means working with our product and solving technical problems.

    As a Technical Support Specialist, you will :

  • Answer and solve customers problems and questions about documenting data and databases mostly live chat, e-mail and forum, but sometimes you’ll need to jump on a call with a customer
  • Work with the development team to resolve more complex problems
  • Cooperate with Customer Success and Sales
  • Contribute to knowledge base and documentation
  • You’re the perfect candidate if you have :

  • Experience working in customer support
  • Ability to resolve technical customer problems and explain them to customers
  • Understanding of databases, SQL, data structures
  • Fluent command of English - it's essential as our customers are mostly located in the US
  • Ability to create short guides, documentation
  • Technical background education and / or experience with software development or data / business intelligence
  • Ability to work in flexible pattern with evening hours we need to adapt to our customers time-zones
  • Here’s what we have to offer :

  • 100% remote work
  • Salary : B2B 7,000 10,000 PLN net (26 days off included), CoE 6,000 8,300 PLN gross
  • Internal education about data and technology
  • All the necessary work tools , such as laptop, additional monitor, and other accessories,
  • Private healthcare no extra charge
  • Team building events : there are a lot of occasions to meet your team live (company retreat, Christmas Party) and connect online - virtual Kitchen every day, Update Meeting every month, and online integration
  • Opportunity to develop your skills experienced team, regular 1 : 1’s with your manager, and a development plan that’s tailored to your needs
  • Possibility to join successfully bootstrapping startup in the most important market data. It is a unique opportunity to grow your career
  • The recruitment process at Dataedo

    Video call : a 20-minute initial online meeting with our Talent Partner, Asia to get to know each other better. You can see if Dataedo is the best place for you!

    Working task : we'd like to evaluate your skills and give you a taste of what working at Dataedo might be like.

    Online Interview : you'll meet our CEO, Piotr Kononow. We’ll explore your experience and skills, and you’ll have another chance to ask the questions you might have.

    Decision / offer : Congrats and welcome to Dataedo! An offer call will be arranged to discuss the contract details. We’ll be back with feedback no matter what the decision is. Benefits

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