French Speaker - Quality Analyst
A Quality Analyst is responsible for ensuring that the service meets the established standards of quality including reliability, usability and performance required for distribution and the market.
Ensure the proper functioning of the quality control system.
Perform recordings and evaluations of calls according to a given repository.
Participate in the process of upgrading project quality skills through calibration and calibration sessions.
Ensure proper application and compliance of processes.
French native level
Strong taste for processes and performance.
Exceptional analytical and reporting skills.
Demonstration of reliability and force of proposal
Rigorous, challenging spirit and dynamic personality.
Excellent sense of listening and good interpersonal skills.
Mastery in MS office tools and most particularly Excel.
Competitive remuneration package (1400 + bonus scheme)
Opportunities for international Career through company's International Mobility program
A challenging working environment
Training by certified instructors
Numerous benefits and discounts
Professional growth & development opportunities
Free Greek language courses
State of the art premises located close to the center of Athens, providing a great working environment with relaxing break areas
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