What You’ll Do
Main responsibilities :
Be a trusted technical authority to global Cisco customers and partners.
Work with customers via collaboration tools to solve highly complex technical issues.
Engage in cross technology collaborations to help solve issues in heterogeneous network environments.
Contribute to knowledge base and troubleshooting guides. Train junior engineers and work as a team.
Be the first to lay hands on the latest and greatest technologies in the field of networking security.
Collaborate with engineering team to improve product quality by identifying and submitting software defects.
Recreate customers technical problems in internal state-of-the-art Cisco lab.
Who You Are : Main requirements :
Main requirements :
Minimum 4 years of related experience involving high level customer support in Security technologies.
Technical knowledge with proven experience in networking and network security equivalent to CCNP level knowledge (Cert not required)
Knowledge and experience in Cisco AAA and ISE network security technology
Evidence of troubleshooting skills on high level
Foundation of Linux / UNIX command line tools / environment
Fluent in English, written and spoken
We'll be very impressed if you can also show one of these :
Advanced Linux skills, Windows troubleshooting
Knowledge of any other network security technologies : Cisco Firewalls (FTD or ASA), Cisco VPN, Cloud Security, Email Security, Endpoint protection
Relevant industry certification.
Experience configuring, troubleshooting Cisco Security Products.
Presentation and training skills
Development opportunities :
Grow your technical and soft skills
Ability to present in seminar and conferences such as Cisco live and partner meetings
Support in pursuing Cisco Certification.
Contribute to Cisco intellectual capital. (Automation projects, Hackathons, etc.)
Mentoring and coaching.
Becoming Subject Matter Expert.
Giving back to local and global community. (charity events)