Spanish Customer Support Specialist for leading Mobile Bank
Teleperformance Greece
Athens, Greece
πριν από 20 ώρες
source : Europe Language Jobs

Description

Use your Spanish language skills and provide excellent customer experience!

Teleperformance Greece is collaborating with the leading Mobile Bank, helping you manage your bank account on-the-go, track your expenses and set aside money in real-time.

We are seeking a Spanish speaking Customer Service Specialist to support Spanish speaking customers.

In the Customer Service team you will be the frontline of the bank to the Spanish speaking market, providing excellent customer experience.

You are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role!

Take a step forward and join us in Greece! Be part of a team of more than 10.400 employees from 109+ nationalities!

What you will do :

Support customers via phone, chat & e-mail

Prevent fraud, protect data and safeguard customers

Be an ambassador of our client

Track and follow cases to ensure they closed in an efficient and timely manner

Maintain high customer satisfaction

Provide and maintain strong, professional relationships with all partners and show empathy at all times

Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

What you will bring :

Spanish

Very good written and oral communication skills in English

Exceptional communication & soft skills, as well as problem-solving skills

Computer knowledge / tech savviness, experience with CRM tools preferred

Ability to work under stressful and testing situations with customers

Experience in customer service or customer facing roles preferred

Can do attitude, willingness to learn and reliability are essential to your success in this role!

Must hold EU citizenship / EU Passport or valid work permit for Greece

Willingness to relocate to historic Athens, Greece, or be a local candidate

What we offer :

Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)

Competitive monthly salary + 2 extra salaries per year

Private Health Insurance

Numerous benefits and discounts

A great bring-your-friend referral program

Full training by certified instructors

Professional growth &

development opportunities

as well as

community & social responsibility initiatives

Free online Greek language courses

State of the art premises, providing a great working environment with relaxing break areas

Αναφορά αυτής της εργασίας
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