Who we are : www.routee.net
AMD Telecom, the global SMS & Voice connectivity provider launched the new brand Routee, a Web & API cloud communication solution, aiming to expand and simplify communication capabilities between people, applications, corporations and machines.
The means to achieve such goals are through its provided products; Text (SMS) & Voice Messaging, Text to Speech, Email Messaging, Two Factor Authentication, Number Lookup, Number Validation and various plugins.
Our global clients are revolutionaries, pioneers & some all-stars blue-chip companies, financial institutions, fashion icon stores & international retail chains.
Due to the continued growth of our company, we are looking to recruit Customer / Technical Support Representative which will be located in our offices in Blagoevgrad (Old mall Center of Blagoevgrad) :
Job Summary :
As Customer / Technical Support Representative you will be an active part of our team that answers and resolves Customer’s tickets providing first level support and helping customers resolve technical problems and respond to customer’s requests in a timely manner (mostly via e-mail).
Required Qualifications :
Very good verbal and written communication skills in English Language
Excellent knowledge of MS Office
Ability to multi-task, prioritize, and manage time effectively
Attention to detail and accuracy
Be able to work in a team environment
Must have high level of initiative, assertiveness and self-direction
Must have strong personal commitment to quality and customer service
Ability to perform with minimal supervision (as your skills and knowledge increase)
Strong desire and aptitude to learn quickly and develop new skills
Must have analytical skills and a creative problem-solving approach
Willing and able to work different shifts to provide 24x7x365 support coverage
Preferred Qualifications :
A background in computer science, information technology, or a related field will be a strong plus
Experience in a relevant position will be a strong asset
Familiarity with CRM systems and practices
Knowledge of software computer applications and equipment
Monthly salary upon qualifications,
Friendly and challenging working environment,
Constant Extensive Training
Opportunities for further growth and development.
All applications are considered as strictly confidential. After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.
Interviews will take place in Blagoevgrad. All candidates will be notified one week prior.
The short list of the candidates will participate in Assessment center selection tests.
Please send curriculum vitae in English to : hr amdtelecom.net