Technical Support Specialist–Cloud SaaS Services (Thessaloniki)
iTechScope Recruitment
Θεσσαλονίκη, Κεντρική Μακεδονία-Θεσσαλονίκη, GR
πριν από 1 μέρα
source : Kariera

On behalf of our client, an innovative Cloud Software as a Service (SaaS) company located in Thessaloniki , we are currently looking for a highly skilled and motivated Technical / IT Support Specialist , to join its established and tech-forward team.

A day in the life of a Technical Support Specialist’

You will join a team dedicated to increase customer satisfaction and support them on their cloud solutions using company’s services such as Cloud Servers, Cloud Data Center, Cloud Backup, Cloud Databases and email services.

You will work close with the customers, the internal teams and the service providers, in order to solve customer-facing complex problems.

Your day-to-day

  • Implement and provide solutions to clients based on the company’s services
  • Provide expert-level technical support via all the provided channels (ticketing system, live chat, email, phone)
  • Drive customer communication during outages, RCAs
  • Drive product demonstrations and technical presentations remotely or during demos and other virtual presentations
  • Develop customer relationships that promote retention and loyalty
  • Develop and maintain training material for the company’s partners
  • Contribute to the installation and maintenance of the data center devices and processes
  • Respond to cases within SLA(s), with the appropriate level of urgency
  • Be on top of this fast-paced era of digital transformation by keeping yourself educated
  • What you will need

  • BS degree in Computer Science or related technical field
  • Minimum 2+ years of experience as a member of a customer facing team
  • Strong experience in Office 365 or / and Azure
  • Advanced knowledge on Windows Server and / or Linux OS
  • Basic understanding of Networking protocols and networks
  • Excellent oral and written communications skills, as well as excellent presentation skills (in Greek & English)
  • Solid understanding of Domain, DNS and e-mail services
  • Experience in installing, monitoring, and maintaining data center equipment
  • Experience in system administration
  • In-depth knowledge of data center environments, servers, and network equipment
  • We love your personality if you

  • enjoy being a team player
  • work autonomous with minimal supervision
  • have excellent organizational, analytical, and interpersonal skills
  • have attention to detail with a commitment of high quality and accuracy
  • Are self-motivated using systematic problem-solving approach, coupled with a strong sense of ownership and drive
  • What’s in it for you

  • A tech-passionate team with friendly culture and international breed
  • A high-end technology cloud services basket
  • Flexibility on remote working
  • A challenging and fun-to-work-in international environment
  • Private insurance scheme
  • Opportunities for ongoing learning through continuous training programmes
  • iTechScope is the first Technical Recruitment Agency established in Greece. With offices in Athens, London & Dubai we offer Recruitment Services covering the sectors of IT, Digital & Engineering .

    Prestigious Multinational companies & Innovative Start-Ups find in us an indispensable and valuable recruitment partner while job seekers discover an experienced ally in the process of finding the ideal position.

    If you are interested in applying to this exciting Job Opportunity please send us your CV in ENGLISH now

    ALL APPLICATIONS WILL BE HANDLED WITH TOTAL CONFIDENTIALITY

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