Customer Service Executive
Ανατολικής Αττικής
πριν από 8 ώρες
source : Skywalker

Customer Experience Executive

Mykonos Pearls is a luxury hospitality - property management company founded and run by highly skilled experts aiming to stand out and excel in the tourism industry.

In a short time, the company has managed to become the leader player among the Mykonos Villa hospitality market with a rich portfolio of more than eighty-

five villas and additional expansion plans in the near future.

We provide the best possible hospitality experience offering an unbeatable combination of a rich and diverse portfolio of Villas combined with exceptional 24 / 7 guest service.

Professionalism, fairness and transparency are the core principles that guide all our actions. We are looking for a well rounded person to join our Customer Service team.

The ideal candidate would have experience in managing large volumes of inbound requests and a proven track record in using tools in sophisticated customer service environments.

General Tasks :

  • Own CS product : Set up procedures, templates and flows
  • Review performance of customer service executives and set KPIs
  • Answer and screen all incoming calls or emails, identify customer’s needs and direct to staff members in other departments if needed.
  • Provide knowledgeable responses to telephone inquiries in a polite, friendly and professional manner, in clear fluent English.
  • Create a positive experience to all stake holders
  • Requirements :

  • At least 2 years experience in a multicultural customer service team
  • Bachelor’s Degree
  • Excellent command of the Greek language, both spoken and written
  • Certificate of Proficiency in English (CPE), C2 level of qualification
  • Dynamic, enthusiastic and social personality, with growth mentality.
  • Understanding of how CRM systems work. Ideally with previous experience overseeing a Transportation Management System (TMS)
  • Availability to flexible working hours
  • Benefits :

  • Competitive salary
  • Training on sophisticated TMS
  • Be part of a team in a young stimulating business environment and culture
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