B2B Customer Service Hotel Specialist Croatian/English Speaking
Egencia LLC
Athens, Greece
πριν από 4 μέρες

What you’ll do

  • Provide operational support inclusive of revenue generating work-types and complex supplier relations issues to hotel partners and Market Management team.
  • Educate and inform suppliers on self-service functions.

  • Work efficiently towards daily targets and team metrics; complete all work to program standards as defined for each process;
  • focus on continuous improvement

  • Successfully gather and analyze information in partner support case management
  • Understand lodging / property types in the travel industry and the differing services and amenities featured
  • Make effective decisions within his / her authority supporting Expedia suppliers, escalate as necessary. Investigates and takes action to meet Expedia’s needs.
  • Be highly effective in managing multiple tasks simultaneously.
  • A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
  • Flexibility and willingness to assist where and when needed as directed by Manager.
  • Ability to work and thrive in a multi-tasked, fast paced environment.
  • Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
  • Who you are

  • Fluent proficiency & comprehension in Croatian and English is required
  • Degree required or related work experience
  • Travel industry background with customer service support experience (preferred), but could be a university graduate with the appropriate competencies
  • Professional customer service skills : solutions mindset, helping nature, passion for the customer and the customer experience
  • Fluency with Internet and online search; ability to learn new software, tools, and technical processes quickly
  • Open communication with colleagues to share best practices and flexibility to adhere to process improvements
  • Ability to work and learn independently, as well as collaborate with larger teams
  • Proven ability to resolve a high volume of work in a time-pressured environment or work queue
  • Excellent telephone manner
  • Excellent organizational, time-management, and quality-control abilities
  • Proficiency in Microsoft Word, Excel, Outlook required
  • Experience working with SharePoint, Salesforce tools a plus
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