What you’ll do
Provide operational support inclusive of revenue generating work-types and complex supplier relations issues to hotel partners and Market Management team.
Educate and inform suppliers on self-service functions.
Work efficiently towards daily targets and team metrics; complete all work to program standards as defined for each process;
focus on continuous improvement
Successfully gather and analyze information in partner support case management
Understand lodging / property types in the travel industry and the differing services and amenities featured
Make effective decisions within his / her authority supporting Expedia suppliers, escalate as necessary. Investigates and takes action to meet Expedia’s needs.
Be highly effective in managing multiple tasks simultaneously.
A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
Flexibility and willingness to assist where and when needed as directed by Manager.
Ability to work and thrive in a multi-tasked, fast paced environment.
Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
Who you are
Fluent proficiency & comprehension in Croatian and English is required
Degree required or related work experience
Travel industry background with customer service support experience (preferred), but could be a university graduate with the appropriate competencies
Professional customer service skills : solutions mindset, helping nature, passion for the customer and the customer experience
Fluency with Internet and online search; ability to learn new software, tools, and technical processes quickly
Open communication with colleagues to share best practices and flexibility to adhere to process improvements
Ability to work and learn independently, as well as collaborate with larger teams
Proven ability to resolve a high volume of work in a time-pressured environment or work queue
Excellent telephone manner
Excellent organizational, time-management, and quality-control abilities
Proficiency in Microsoft Word, Excel, Outlook required
Experience working with SharePoint, Salesforce tools a plus
Προσθήκη στα αγαπημένα
Κατάργηση από τα αγαπημένα
Πρέπει να συνδεθείτε στο λογαριασμό σας για να προσθέσετε αυτήν την εργασία στα αγαπημένα σας. Κάντε κλικ στο κουμπί "Συνέχεια" για να συνδεθείτε ή να δημιουργήσετε ένα νέο λογαριασμό. Στη συνέχεια, θα μπορείτε να έχετε πρόσβαση στα αγαπημένα σας από τον ιστότοπό μας ή από την εφαρμογή για κινητά του neuvoo.