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We are looking to build a brand-new Customer Experience Hub in Athens, supporting our German market.
The Role :
Being a Customer Experience Representative (m / f / d) is a role combining front office and back office duties for both drivers and passengers using FREE NOW.
You face users and turn them into the most passionate FREE NOW lovers, looking for unique and exciting ways to solve problems.
You’ll be providing exceptional support, ensuring that issues are resolved promptly and efficiently. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team.
Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.
What you’ll be doing :
What you need to have :
About FREE NOW :
The FREE NOW Group is the multi service mobility joint venture from Daimler and BMW. It consists of the services FREE NOW (9 European markets), Βeat (5 Latin American markets and 1 European market), Kapten (3 European markets) and hive (3 European markets).
Summed up, those services currently attract 41 million users in 17 markets and more than 150 cities. This makes the FREE NOW Group the biggest ride hailing provider in Europe and the fastest-growing in Latin America.
In total, more than 2,200 employees in around 35 offices work for the services of the FREE NOW Group, which is led by CEO Marc Berg.