IT Service Desk Team Leader
Aviva Services
Athens, Greece
πριν από 4 μέρες
source : Just Join IT

Active Directory (advanced)

Office 365 (advanced)

Mac OS (advanced)

Windows 10 (advanced)

Hi, we're glad you're here! We are hiring to our Aviva Services Expertise Centre! Take a look at our job description - maybe it suits you or some of your friends?

What are the day-to-day responsibilities of the role?

  • Defining, implementing and managing technical support processes and procedures
  • Managing a technical support team
  • Proactive management of team performance and ensuring an appropriate level of workload (e.g. using the Ticket system and the Kanaban method)
  • Providing a high level of service and support for internal employees (incident management, problem management, asset management and access management)
  • Identifying, solving and identifying technical, hardware and software problems
  • Coordination of technical problem solving as well as fault diagnosis and repair
  • Installation and configuration of computer hardware, software, systems, networks, printers and scanners
  • Repair and replacement of equipment once needed
  • Coordination of cooperation with the second line of support located in Great Britain
  • Responsibility for performance reporting for all SLAs and KPIs, and ensuring compliance with SLAs
  • Coordination of the team's work related to process documentation
  • Supporting the implementation of new applications
  • Maintaining cooperation between the team and service customers
  • Technical skills :

  • Solid experience as a Desktop Management Engineer, providing Windows Desktop application deployment and patching in a large environment using SCCM
  • Administrative knowledge of Windows 10 O / S and o365 applications
  • Active Directory, GPO, Print Server and Exchange Mailbox Administration. Proficiency in user administration incorporating creation, deletion and changes within AD
  • Experience with IT Service Management software i.e. Jira, Assyst, etc.
  • Proficiency in remote access technologies such as VPN, RSA Admin, Citrix and thin client hardware technology
  • Hands-on experience automating processes through scripting using VBScript or PowerShell
  • Auditing of hardware / software inventory
  • What we’re looking for?

  • Deep knowledge of Service Desk Delivery and SLA / KPI
  • A minimum of 2 years of experience in Service Desk / IT support coordination positions in a global organization
  • Time / task management skills, attention to details
  • Conflict management skills, decision-making skills
  • Highly developed ability to plan and organize, manage and control, prioritize and organize your own work to meet agreed deadlines and KPIs
  • Experience in identifying root causes of problems and creating solutions
  • Knowledge of infrastructure management and knowledge of the ITIL framework would be an advantage
  • Solid experience as a Desktop Management Engineer, providing Windows Desktop application deployment and patching in a large environment using SCCM
  • Hands-on experience automating processes through scripting using VBScript or PowerShel
  • In Aviva ASEC, we provide :

  • Contract of employment
  • Private medical care
  • Cafeteria system of benefits
  • Possibility of remote work
  • Flexible start-up times
  • Additional parent privileges
  • Group insurance
  • Work in a good location (Metro Dworzec Gdański)
  • Wellbeing programs
  • Remote medical consultations
  • Access to e-learning platforms
  • No official dress code
  • A work environment that supports diversity
  • Do you see yourself in Aviva Services Expertise Centre? Be sure to apply!

    As a signatory to the Diversity Charter, Aviva ASEC applies a policy of equal treatment and creates a work environment that is friendly to people with disabilities.

    We do not require the date of birth, marital status and attaching photos from the candidates. We invite both women and men to apply.

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