Consistently working towards our vision to always be First in Mind - First in Choice for our customers we are looking for a Service Planner in Compressor Technique Service Operations of Atlas Copco Hellas.
As a Service Planner you will be the first in line contact for our customers in need for maintenance and repair and you will be responsible for planning the day to day work schedules of our Field Service Engineers and to organize technical support for our customers.
Day to day you will make a difference by...
Being main point of contact for our service customers negotiating and agreeing the interventions' terms and ensuring that we honor agreements of service contracts and we cover customers' requirements.
Planning the technical interventions aiming to meet the settled delivery and quality terms by efficiently using resources in compliance with technical, commercial and health & safety at work norms.
Developing schedule of interventions and communicating it to customers and to field Engineers of the service team.
Providing first line technical support to our customers and when required escalating issues to specialized engineer and product specialist of service department.
Managing operational software of service department and generating and analyzing reports related to our Field Service Engineers utilization and working process.
Collecting necessary data related to interventions (customer and equipment infor, hours allocated and detected problems and solutions).
The person we are looking for is...
An experienced service coordinator or a professional of aftermarket operations.
Technical education graduate (Mechanical or Electrical studies) or with significant technical experience in industrial equipment.
Native speaker of Greek language with good knowledge of English language.
Experienced in working with MS Office (Word, Excel, PowerPoint Outlook, Teams) with desire to learn and use new systems.
Demonstrating a genuine interest in accurately understanding and acting on customer's needs and expectations. Prioritizes work and timely addresses customer's requests.
Actively seeks feedback to accurately identify customer's needs. Searches for ways to improve customer service and customer experience.
Exhibiting interest in the fundamentals of how the business works and understands how to contribute to business success.
Demonstrates an openness to change and readily learns and
adapts to new technologies. Shares new and useful ideas and seeks exposure to new ways of looking at things. Meets goals and expected results, displaying a can-do attitude.
Passionate about position's mission. Follows through and takes responsibility for successes and failures in own work. Engages in activities to broaden own knowledge and skills and takes initiative to practice and apply new skills on the job.
Demonstrates self-awareness and modifies behaviors based on feedback from others. Uses relationship networks to exchange ideas and knowledge.
Actively collaborating with others and openly shares knowledge and experiences. Makes productive contributions to the team and offers to help others complete work to ensure the team’s success.
Shows interest in and learns from others who have different perspectives, backgrounds, and / or styles.
Able to follow stated policies and practices as well as honors agreements and commitments. Displays consistency between words and actions and is honest and direct when dealing with people, raising flags when things go wrong to ensure appropriate action is taken.
Puts safety and sustainability first.
Highly organized, able to work productively in a highly demanding environment and to positively deal with setbacks and obstacles.
Passionate people create exceptional things
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future.
We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins Join us at the Home of Industrial Ideas.