French speaking Team Leader (Banking) - Athens
SpotOn Connections
Athens, Greece
πριν από 4 μέρες
source : Europe Language Jobs

Description

Our Client, a Global Leader in the Customer Experience Industry, are seeking to hire a French speaking Team Leader to join their large and expanding team in Athens, Greece!

As a team leader, you will be responsible for supervising, managing and motivating inbound customer service advisors (chatting), on a daily basis.

Responsibilities

Create an inspiring team environment with an open communication culture

Set clear team goals

Delegate tasks and set deadlines

Oversee day-to-day operation

Motivate team members

Discover training needs and provide coaching

Listen to team members’ feedback and resolve any issues or conflicts

Recognize high performance and reward accomplishments

Respond to general queries from customers, clients and team members

Develop action plans to optimize performance and drive continuous improvement

Requirements

Degree in Management or training in team leading is a plus

Experience in a call center environment preferred

Experience in a leadership role within a chat team required

Banking or financial industry experience

Excellent PC skills, especially MS Excel

Fluent in French language especially written and good command of English

Organizational and time-management skills

Decision-making skills

Customer orientation and ability to adapt / respond to different types of characters

Ability to work 24 / 7 (which will include evening, night shifts and weekend support)

Offer

Competitive remuneration package

Opportunities for international Career through our International Mobility program

A challenging working environment

Want to find out more?

If you would like to hear more about this or any of the 1,000+ careers that SpotOn Connections are recruiting for, get in touch with us by hitting apply today and one of our International Recruiters will get in touch to discuss ALL your career options.

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