Technical Operations Center Agent is responsible for monitoring and operating OPAP Corporate and Gaming infrastructure, on Linux systems mainly, as well as for providing support to corporate users.
He / she is an integral part of Technical Operations team, preventing or identifying and solving effectively any technical issues within the scope of the role.
Key Duties & Responsibilities
Monitors OPAP Group Systems and Network infrastructure and relative scheduled jobs
Identifies operational problems by observing and studying system functioning and performance results and escalates, when needed
Executes Technical Operations actions, agreed with Infrastructure Teams and, when applicable, Vendors
Performs application upgrades, maintains hardware serial audits and writes custom monitoring plugins
Develops operational solutions by defining, studying, estimating, and screening alternative solutions
Carries out VLT CIS maintenance activities including failover / takeover, aiming to activate disaster recovery site and reduce system downtime and in the case of business hours loss of revenue
Follows Incident Management processes and procedures
Manages major / critical technical incidents that occur and monitors them, until resolved by responsible team / vendor;
assists in incident investigation, aiming to identify root cause faster and reduce incident duration. Updates key stakeholders accordingly through the process
Improves operational quality results by studying, evaluating, and recommending process’ re-design, implementing changes, and providing information and opinion to unit design and modification teams
Provides support to OPAP Corporate users, handling both IT incidents and service requests
Maintains technical documentation of processes and procedures throughout normal operations
Works on shifts 24 / 7 / 52
Qualifications & Competencies
BSc / MSc degree in Information Technology
2-5 years of proven system administration and user support experience within a corporate environment
Familiarity with Linux operating system including scripting, deployment automation and general system administration
Proven experience with networking and networking protocols, switching and internet routing technologies, and IT infrastructure monitoring tools
Experience with database administration will be co-evaluated
Knowledge of commonly used concepts, practices and procedures for end-user technical support
Excellent use of Greek and English languages (oral and written)
Strong organizational, prioritization and problem solving skills
Ability to work efficiently both on own initiative and within a team
Adaptability with continuously changing requirements
Completed military obligations (for male candidates)
The company offers excellent career opportunities and a competitive compensation package, based on the qualifications of the candidate.
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