Trading Operations Manager
OpenBet
Athens, Greece
πριν από 22 ώρες

Job Description

Trading Operations Manager

SG Digital is looking for a Trading Operations Manager for its leading Managed Trading Operations as it grows in the Athens office.

The Trading Operations Manager will be defining and update on an ongoing basis the trading procedures and processes while undertaking training and further developing the Trading personnel.

An integral part of the role is clustering, prioritising and evaluating operational MTS incidents and propose and implement methods and mechanisms to optimise.

This role would be well suited to an individual with extensive experience in operational processes management looking to further their career with a market leading company.

Responsibilities

Build excellent knowledge of the system workflows

Define the trading processes to ensure smooth operations between cross-jurisdictional hubs

Ensure processes meet customer expectations and align with contractual obligations

Oversee on-boarding of new trading personnel

Monitor trading performance KPIs and propose development activities to constantly optimise operational excellence

Ensure ongoing development of trading personnel

Work closely with the Product Management team to incorporate latest features in training materials, processes and user manuals accordingly

Qualifications

Previous experience in operational processes optimisation roles of 5+ years preferably in the B2B services sector

Strong communication and tutoring skills

Understanding and familiarity with the sports betting business will be considered as a plus

Customer-focused, focused on improving customer experience

Strong mathematical and analytical skills with ability to act accurately under pressure

Great attention to detail with the aim to provide quality results in a short time.

Confident to make quality decisions under pressure

Computer literacy with in depth knowledge of MS Office

Excellent written and verbal communication skills in English

Ability to work flexible hours in line with the needs of the business and the sporting calendar

Additional Information

Why would you enjoy working with us at SG Digital?

Competitive benefits, an open and supportive environment as well as a modern and exciting workplace

The opportunity to interact with global teams on a regular basis and the possibility to switch teams and projects as you and our business continues to develop and grow

Tangible and genuine development - at NYX Gaming Group, you can take your career where you want it to go!

And if that’s not enough ; you will get to enjoy a stunning work location and flexible working whilst we provide you with the guidance and development skills you need to progress quickly and enhance your career.

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