Roving Cultural Mediator-National Contract, Thessaloniki
Danish Refugee Council
Thessaloniki, Greece
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The Danish Refugee Council assists refugees and internally displaced persons across the globe : we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future.

We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions.

We work toward successful integration and whenever possible for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 8,000 employees and also 8,000 volunteers, while managing a turnover of over 400 million Euro.

Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profit-making, politically independent, non-governmental and non-denominational relief organization.

The Danish Refugee Council is Denmark’s largest humanitarian NGO and has been ranked the 3rd best NGO in the world in 2018 (for the six consecutive years, the organization is among the top five of the NGO Advisor Annual List).

Our vision is a dignified life for all displaced. All our efforts are based on our value compass : humanity, respect, independence and neutrality, participation, and honesty and transparency.

1. Background

The Danish Refugee Council initiated its activities in the island of Lesvos in November 2015 due to the unprecedented influx of asylum seekers.

Following new political developments and displacement dynamics in early 2016, DRC expanded its activities to the mainland to support the people living in several sites across the country.

With offices in Athens, Larissa and Thessaloniki, it currently implements a wide range of activities, including Site Management Support, legal assistance, identification of individual needs and protection of highly vulnerable persons, access to services within and outside the hosting sites through cultural mediation, and non-formal education.

DRC works closely with the refugee communities, the Greek authorities and other humanitarian actors to ensure a protective environment for refugees and asylum seekers in Greece.

2. Purpose

Under the overall supervision of the RCM Team Leader, in cooperation with the protection monitoring team, the Roving Cultural Mediator will ensure that the asylum seekers and refugees access full range of services available for them both on site and outside their accommodation site.

S / he will ensure safe and dignified access to medical, legal and other services, and provide translation and interpretation as well as culturally appropriate, correct and smooth communication between the persons of concern, DRC Protection teams and Greek service providers.

Furthermore, the Roving Cultural Mediator will develop and maintain good relations with the persons of concern, relevant stakeholders and other humanitarian actors, to support adequate implementation and coordination of DRC’s activities.

3. Duties and Responsibilities

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  • Responsibilities will include, but not necessarily be limited, to the following :

  • In coordination with, and at the request of the field protection staff, accompany persons of concern via bus or taxi from their place of residence to the service provider and back home again afterwards if needed.
  • Identifying gaps and barriers prohibiting persons of concern from accessing full range of services that are available for them.
  • Advocate on behalf of persons of concern when accessing service providers and public institutions.
  • Provide clear, understandable, and culturally appropriate translation and interpretation services for persons of concern and the service providers, as required.
  • Provide clear, understandable, and culturally appropriate translation and interpretation services for persons of concern and DRC Legal aid team, as required.
  • Support interventions aimed at increasing autonomy of asylum seekers by conveying information on practical aspects of living in Greece.
  • Promoting physical and emotional, cultural and leisure activities available to them outside of the site.
  • Provide backup support to the protection teams when not accompanying clients.
  • Any other duties as may be assigned by the line manager, relevant to the achievement of Protection objectives.
  • Other tasks as required by the Protection Manager to support implementation of DRC’s activities.
  • 4. Required Qualifications

  • Strong verbal and written Farsi / Dari or Arabic or Kurdish (Kurmanji or Sorani) is required.
  • Working knowledge of Greek is required.
  • University degree in a relevant field (Social Sciences, Political Sciences, Social Work, Psychology, Law, Migration and Refugee Studies) is desired.
  • Working knowledge of English is desired.
  • At least six months of working experience in a related field / refugee context;
  • Previous working experience with local or international NGOs or in the humanitarian field will be considered as a strong advantage.
  • Experience of community-based or community mobilization work in a humanitarian context is a strong advantage.
  • Computer skills are desired.
  • 5. Required Skills & Qualities

  • Core Competencies of DRC :
  • o Striving for excellence

    o Communication

    o Demonstrating Integrity

  • Strong interpersonal skills and demonstrated ability to establish effective working relations with local staff and other stakeholders;
  • Ability to live and work in a demanding working environment
  • Excellent negotiation, advocacy and communication skills;
  • High professional ethics.
  • 6.Terms & Conditions

  • The contract will be under the Greek Labor Law (this is a national position)
  • All allowances will be provided to the employees (Christmas, Easter, Vacation bonus)
  • DRC provides training opportunities to develop and strengthen the quality of its services as well as its staff members’ professional and personal development.
  • The position will be based in the broader area of Thessaloniki (Greece) and national terms and conditions apply.
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