Portuguese Content Moderator
Spoton Connections
Athens, Greece
πριν από 18 ώρες
source : JobsFactor

Responsibilities :

  • Assist our community and help resolve inquiries empathetically, accurately and on time
  • Become and remain knowledgeable about Facebook products and community standards
  • Make well balanced decisions and personally driven to be an effective advocate for our community
  • Strong interpersonal skills, verbal and written communication skills and most importantly empathy
  • Display a strong bias to doing what’s right for our community in supporting Facebook's mission to #ShipLove
  • Investigate and resolve issues that are reported on Facebook such as requests for account support and reports of potentially abusive content
  • Respond to user inquiries with high quality, speed, empathy and accuracy
  • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Enforce Terms of Use by carefully monitoring reports of abuse on the site
  • Review the reported content within agreed turnaround times and standards of quality
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team
  • Αναφορά αυτής της εργασίας
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