Healthcare Representatives act as advocates and meet with patients and their families daily. They are responsible for tracking every application they receive and obtaining high rates of successful outcomes.
If you appreciate helping people and possess great communication and computer skills, take the next step towards a rewarding career at Change Healthcare!
T his position will be located in the Monroe and Athens, GA area.
Tuesday - Saturday schedule (8 : 00 a.m - 5 : 00 p.m.)
What will I be responsible for in this job?
Work effectively with hospital employees and patients.
Interviewing clients in a hospital setting to assist the clients in obtaining maximum benefit coverage.
Completion of applications for state and federal programs (including Health Exchange / Marketplace programs), reviewing medical records and taking all necessary action to expedite benefit approval.
Achieve and maintain certification designation as Certified Application Counselor .
Adherence to company and legal standards regarding Protected Health Information (PHI), Personal
Identifiable Information (PII) and Personnel Transaction Identifier (PTI).
Maintain ongoing communication with government agencies regarding the status of claims.
Provide updates and assistance to hospital personnel and other Change Healthcare staff as needed.
Maintain documentation of status of claims and client contract on Change Healthcare and / or hospital computer systems.
Making a determination to take a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records.
What are the requirements?
HS or equivalent; Associate degree preferred
1-3 years of relevant hospital and healthcare experience
Knowledge of federal and state programs that will benefit coverage for the client
Demonstrated experience working with people of various educational and socioeconomic backgrounds preferred
Proficient with computer skills and tablet devices including Microsoft Office applications (Outlook, Excel and PowerPoint)
Ability to travel within county
Ability to wear a face mask at all time while in facilities
What critical skills are needed for you to consider someone for this position?
Bilingual (Spanish) helpful
Professional & polished demeanor
Strong work ethics and confidentiality
Time management skills and attention to detail
What other skills / experience would be helpful to have?
Familiarity with Medicaid and Disability
How much should I expect to travel?
Local travel, primarily within the county
Note *Bonus will paid in two portions.
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!