s top cross-platform centralized instant messaging (IM) and voice-over-IP (VoIP) service that allows users to send text messages and voice messages, make voice and video calls, and share content.
We are looking for brilliant people who will work for our client, providing support to people from all over the world, who use this premium service that helps people connect and share no matter where they are in the world.
What you will doHandle tickets, following support procedures and policiesCommunicate with customers via chat & e-mail, following support procedures and policiesFollow specified workflows for incident identification, escalation, resolution and closureTrack and follow cases to ensure they closed in an efficient and timely mannerWork towards reaching targets as set out by client statement of work as well as internal targets
What you will bringSuperior written and verbal communications skills in GermanGood communication skills in EnglishAbility to understand the main ideas of complex text on both concrete and abstract topicsAbility to fluently interact without strain for either party.
Experience working with direct consumers, in B2C environment; B2B is a distinct advantageHigh attention to details and follow throughAn effective team player who is able to also work independentlyProven ability to deal with problems and solve them effectivelyProfessional customer service skills : solutions mindset, helping nature, passion for the customer and the customer experienceRobust multitasking skills (e.
g. able to log calls and interact with the customer simultaneously)
development opportunitiesSpecial events as well as community & social responsibility initiativesFree online Greek language coursesState of the art premises, providing a great working environment with relaxing break areasWork for a Great Place to Work-Certified Company that fosters diversity