Workforce Manager for Multinational BPO in Athens
DK Global Recruitment
Athens, Greece
πριν από 2 μέρες
source : Europe Language Jobs

Description

Multinational BPO is hiring in Athens!

Responsibilities :

  • Attend weekly and daily staffing review meetings with management and forecast / scheduling analysts detailing previous and current week’s performance and forecast performance of the remainder of the current week and next week, while also identifying risks
  • Recommend overtime or downtime based on the day of the performance
  • Provide day-of impact analysis for outages, staffing shortages, and other unplanned events
  • Administration of intraday schedule changes
  • Requirements

  • Bachelor degree in Business Administration or relevant field
  • Fluent in English plus any other European language (German, French, Spanish or Italian)
  • Two years of solid call-center experience or one year of workforce management experience required
  • 2+ experience working with one or more workforce management systems such as EWFM, IEX strongly desired
  • Strong written and verbal skills
  • High-level knowledge of Windows / MS Office
  • Ability to work autonomously / independently
  • Offer

  • Competitive remuneration package
  • A challenging working environment
  • Monthly performance bonus
  • DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries.

    With years of experience in the multilingual BPO sector.

    Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them.

    Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

    Why choose Recruitment Agency : You are given extra support in preparing for interviews / You can ask for your application feedback anytime via email or phone / All our services to job seekers are free of charge / We also offer bonus scheme to candidates.

    Skills

    Workforce Planning And Supervising Workforce Management Call Center eWFM Iex Windows / MS Office software Fluent In English Athens

    Company

    DK Global Recruitment

    Salary

    From 15,000 to 20,000 € gross / year

    Mid Level

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