At WIND , we believe in a world of connection, interaction and sharing!
Our passion is that people enrich their lives with all that communications technology makes possible.
We want our Customers to focus only on expressing themselves, while we take care of the technology that enables them.
So, if you want to take part in changing how people experience their lives, WIND is the right place to be.
We see each new colleague as a unique team member and a major investment for our companys future, and now we are looking for a talented and highly motivated CRM Coordinator to join a team of bright professionals.
Main Tasks :
Analyse, segment and profile the existing customer base to identify opportunity segments
Assist in design, implementation and execution of CRM targeted campaigns to identified opportunity segments aiming to safeguard customers, reduce churn and grow revenue
Assist in design and development of channel communication (Inbound, Outbound, SMS, Digital) plan in line with contact strategy
Contribute to contact strategy development in order to stay connected with customers with relevant and personalized communications
Plan and perform A / B testing to define and execute enhancements to productivity, conversion rates, campaign ROI, and sales growth
Deep dive analysis and campaign evaluation identifying strengths and recommending adjustments necessary to optimize success rates and return on investment
Work closely with Digital, Product & Sales teams, in order to create adhoc / recurring / triggered based Campaigns and content, relevant to customer needs
Identify market threats and propose appropriate actions to protect customer base and revenue
Bachelors degree in Economics, Marketing or Engineering
Postgraduate studies & work experience will be considered a plus
Understanding of the telecoms industry or a keen interest to learn
Be comfortable working under pressure in a fast paced environment
Excellent oral and written communication skills in English
Computer literacy with advanced knowledge of MS Office
Familiarity with data mining / statistical tools such as SPSS Modeler, SAS
Ability to work in teams, creativity, efficiency and attention to detail
Combination of analytical & commercial thinking
Excellent organizational skills and attention to detail
Familiarity with Siebel
Join Our Team and :
Be part of a fast-growing company, and one of the biggest in Greece
Work with passionate professionals, who excel in their fields
Learn in a challenging and friendly working environment
Create your career path in dynamic organization
Enjoy competitive salary, private health insurance & special offers
Share your hobbies , take part in more than 10 ευWIND activities (athletic & cultural)