Disputes Analyst
pamediakopes.gr
Athens, Attica, Greece
πριν από 8 μέρες

Who we are

e-Travel is one of the top 10 Online Travel Agencies in the world in selling flight tickets and has recently become part of the Etraveli Group after the merger with the Swedish OTA Etraveli, with the aim to be a global leading force in selling flights.

The Εtraveli Group is the second largest online travel agency in Europe with a highly scalable business model and annual gross sales topping €3bn.

Our diverse, dynamically growing team of 600 talented, young professionals is always on the lookout for more members to join our family and explore unlimited business opportunities together! Our 110 websites in 50 countries across the globe include amongst others , , , s, & .

Position Overview

As a Disputes Analyst you will be managing the whole process of investigating disputed credit and / or debit card transactions and then take suitable actions to resolve those disputes.

Besides being in contact with the payment service providers, you should also interact with our customers and make sure to maintain a good customer experience.

This role should be up to date with the latest scheme rules and regulations and propose potential improvements in current processes.

The disputes’ resolution team is part of the Payments and Fraud Team.

Responsibilities

  • Manage chargeback reports sent by payment service providers
  • Communicate with payment service providers and customers to resolve disputes filed
  • Perform the data entry of relevant information in company's tools
  • Insert records of chargebacks in other systems (accounting)
  • Cooperate with Customer Care to manage disputed reservations
  • Provide feedback to other departments involved, targeting to optimize customer experience and fraud prevention
  • Be constantly updated with scheme regulations and best practices
  • Produce reports and follow-up on financial losses related to disputed reservations
  • Requirements

  • 2-3 years former work experience in a similar role in the online payments area
  • Previous experience in a customer support position will be considered a plus
  • University degree preferably in an economic related subject
  • Team player with strong communication, negotiation & conflict resolution skills
  • Ability to work independently and meet tight deadlines
  • Αnalytical skills and thirst for knowledge
  • Ability to set priorities and make decisions
  • Fluency in English (verbal and written). Fluency in other languages will be considered a plus
  • Computer literacy
  • Benefits

  • The opportunity to work in a highly paced environment where no single day is the same as yesterday!
  • The chance to grow professionally & personally working with talented professionals as a member of a highly dynamic team
  • A relaxed & fun environment where you can play ping pong, join in yoga lessons & take part in kayaking excursions
  • Competitive salary
  • Complimentary private health insurance
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