Field Services Technician
Vodafone
Athens, GR
πριν από 6 μέρες

Role purpose :

The role is responsible for taking care of all Field Services requests for Corporate Customer in various facilities. Managing on-site installation, repair, maintenance, system improvement and testing.

Providing service and customer support during visits or dispatches.

Key accountabilities and decision ownership :

  • Evaluate customer infrastructure, confirm that the correct solution is offered to the Business Customers
  • Perform customer support and troubleshooting tasks for Business Services. Perform all on-site activities related to installation, repair, management and maintenance.
  • Operate field automation systems and databases. Write logs and add notes to customer records of every Field Service managed and / or call to customers performed.
  • Demonstrate equipment capabilities to customers and demonstrate how to perform various tasks, including simple maintenance.
  • Manage and maintain the inventory in their service trucks, ordering new items when stock runs low.
  • Adhere to company’s given rules and regulations. Keep service vehicles clean and organized and replenish fuel as needed.
  • Team up with colleagues and other team members. Build relationships and trust with customers and clients
  • Core competencies, knowledge and experience :

  • At least 2-year experience in a Technical Field Service support department.
  • At least Technical Institution degree.
  • Experience with managing and preserving technical equipment
  • Critical thinker and problem-solving skills
  • Excellent communication skills.
  • Strong customer orientation attitude.
  • Take initiative, being alerted, have a sense of urgency.
  • Good knowledge of fixed products & ICT services.
  • Accustomed to using mobile tools and applications
  • Must have technical / professional qualifications :

  • Very good knowledge of Greek and English language (oral and written)
  • CCNA Certification similar technical training
  • Good knowledge of MS Office Suite (MS Excel, MS Word etc.)
  • Key performance indicators :

  • Average Handling of Field Service request per FS type
  • Average Handling FS Time per Service / FS type
  • NPS and TNPS
  • Αναφορά αυτής της εργασίας
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