High Touch Operations Manager
Experis ManpowerGroup
Athens, Greece
πριν από 1 μέρα
source : Just Join IT

Customer Support (regular)

German (advanced)

Incident management (advanced)

Job tasks :

  • HTOM is a directly customer funded role who leads delivery of Expert Care services
  • Provides reactive support and builds a relationship with the customer’s operational team, typically Service Operations or Network Support
  • Co-ordinates all areas to assist the customer in resolving their incidents as quickly as possible, maximizing availability
  • Acts as a point of escalation for the customer, keeping them updated throughout the life of their incident and assisting with an analysis of their incident after resolution
  • Provide status reports to stakeholders
  • Follow up on open action items and cases to ensure commitments are met
  • Identify need for and assist with delivery of customer training
  • Understands customers business requirements and aligns
  • Identify, plan for and manage resource needs
  • Requirements :

  • Excellent command on German and English language
  • Leadership skills, initiative taker and has the ability to work outside of process. Also experience in a support environment is a plus
  • Solid understanding of business process and requirements in a support environment
  • Excellent written and verbal communication skills, across culture
  • Ability to work successfully as a team member in a cross-functional matrix environment
  • Results driven and focus on the customer
  • Offer :

  • Workplace : 100% remote
  • MultiSport Plus
  • Manpower Premium platform
  • PZU group insurance
  • Medicover
  • e-learning platform
  • Αναφορά αυτής της εργασίας
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