MAIN PURPOSE OF JOB The Talent Community Specialist is a part of the Global Talent Community team, and their primary role is to learn and execute the programs, procedures, initiatives, and special projects, as needed by their team.
They are also responsible timely responses to internal and external queries, making each contact clear, concise, and helpful.
All work must be based on upholding the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork.
MAIN DUTIES The following is a non-exhaustive list of responsibilities and areas of ownership of the Talent Community Specialist : · Uphold the Welocalize brand and 4 Pillars of Customer Service, Quality, Innovation, and Global Teamwork.
Social Media - respond to community enquiries in various channels with specific guidelines - Support Talent Community team and Quality team with specific guidelines - Deliver introductory training (internal and external) : being able to explain and reason why we do things in a certain way - Be an expert in executing the functional area - Deliver weekly reports on the progress on the ongoing projects- Optimize our day-to-day procedures / programs Community Functional Areas Community Experience : - Offer excellent customer service to our global supplier base, providing support and enablement on all aspects of the supplier experience, mostly through the use of our ticketing and knowledge management system, Zendesk- Develop detailed understanding of the technical and commercial aspects of our partnership with our global workforce, mastering the use of different softwares and business processes.
Engage critically with workload, proactively suggesting improvements to existing processes shaping our worker community experience.
Contribute to employer branding maintenance and strategy, with a focus on Social Media, mass email campaigns, and live events.
Assist the internal stakeholders of our production teams, to provide consultancy on supply-chain issues, and work together to ensure timely and high-quality project delivery to our clients.
Bachelor's degree (B. A.) from a college or university in related field, or equivalent combination of education and experience.
At least 2-year relevant experience in functional area
Experience in a fast-paced, client-centric environment, ability to adapt to Business needs
Ability to stay organized and informed in such an environment
Good communication skills, attention to detail, and self-driven with the meet tight deadlines are essential
An objective, problem-solving mindset, mental flexibility and a can do attitude, having solution-oriented approach to every challenge
Taking the initiative to proactively assess and mitigate risks
Enjoys working in a team and derives energy from being within a team, contributing to the team's success
Team-player with the ability to problem-solve and show initiative
Basic Knowledge in Marketing / PR / Recruitment / Account management
Social media knowledge on how it influences our customers, our brand and the impact we can have in handling feedback)
Fluency in written and verbal English
Strong computer literacy, MS Office, e-mail, internet
Proven ability to learn new processes and tools
Positive and energetic, thrives in all kinds of social situations, regardless of culture
Knowledge of the localization industry desired but not mandatory