Job Description :
Handle support cases
Connect with customer by phone / email / chat
Deliver and implement a solution
Educate the customer on product usage
Collaborate with various teams internally and externally, work in common to resolve customer issues
Prioritise customer experience
Fluency in German and English
Knowledge of Windows clients (7,8,10) is preferable but not mandatory
Knowledge of messaging clients is preferable but not mandatory
Previous Technical Support or Customer Support experience would be an advantage
Pleasant and positive attitude
Benefits : Benefits
MyFlexBen Program a flexible program based on which each employee will have the opportunity to monthly customize the package by accessing a large variety of benefits available to be ordered via an online platform :
Private Pension Plan;
Learning and development opportunities (including foreign languages trainings);
Meal Vouchers & Gift Vouchers
Tourism Vouchers & Tourism offers in Romania;
Smart experience (Skydiving, Archery, Horse-riding, Lasertag, Escape Room, etc);
Transportation (Bus / Subway subscriptions, gas station cards etc)
Special offers vouchers & products (Children&Parents, Sport&Wellness, Telecom&IT, Fashion, Hobby, etc).
Why use Recruitment Agency
You will be contacted within 30 min of your application
You are given extra support in preparing for interviews
You have a contact person who gives you all the details of the job
You can ask for your application feedback anytime via email or phone
You don’t have to face the situation where company do not reply to you for days.
All our services to job seekers are free of charge. We also offer bonus scheme to candidates.
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-
speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-
trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.
Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them.
Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
Customer Support, Soft Skills