adidas BCS Ermou - Retail Professional (temp - 6 months)
adidas
Athens, A1, GR
πριν από 6 μέρες

Retail Professional

Purpose & Overall Relevance for the Organization :

  • M aintain a highly impactive, brand orientated consumer experience within the adidas store.
  • Assist in the end-to-end service experience at all consumers within the designated consumer touchpoint , supporting all elements that provide a one-of-a-kind experience for our store and consumers.
  • Be the specialist within the designated consumer touchpoint and have a comprehensive knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and store’s KPIs
  • Key Responsibilities :

  • Role model consumer service behaviours
  • Demonstrate confidence in their knowledge of their specialist area and optimize all consumer interactions.
  • Promote efficient ways to manage the consumer "life cycle," which includes all the steps consumer go through when interacting with organizations.
  • Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint .
  • Responsible for improving the experiences consumers have with adidas, with the goal of increasing consumer satisfaction, brand engagement and conversion.
  • Provide feedback to all store teams on execution of service model across the designated consumer touchpoint.
  • Creates and drives a service culture by ensuring all activities are centered on the consumer.
  • Positively communicates and role models the adidas Brand Values.
  • Positively offers suggestions and ideas on ways to improve operations and processes within their area of expertise.
  • Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.
  • Drive appropriate level of audience segmentation to deliver personalised and relevant consumer service at the designated consumer touchpoint
  • Take full ownership of key performance indicators relevant to stages of consumer engagement and own performance
  • Key Relationships :

  • Consumers, Peers, Store Manager
  • Knowledge, Skills and Abilities :

  • Excellent networking skills and customer relationship management
  • Confident in using various digital tools and applications as a method to best service the consumer
  • Knowledge and skills in driving financial results through Consumer Experience Services
  • Has a background in sports or currently involved with a sports team / activity
  • Has a background in retail sales and / or in a customer service facing role.
  • Possesses and displays motivation and excitement within the specialist area
  • Ability to work in high-stress situations effectively without compromising their team’s success
  • Has good product knowledge of both Adidas & 3rd party products
  • Requisite Education and Experience / Minimum Qualifications :

  • Minimum 1 years’ experience working in a sports / fashion consumer & commercial focused retail environment or area of specialism.
  • Experience in managing high level retail image and delivering consumer in-store experience
  • Αναφορά αυτής της εργασίας
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