We are looking for a Cafe Manager to organize daily operations and motivate our staff to provide excellent customer service.
Cafe Manager responsibilities include scheduling shifts for baristas and wait staff, monitoring daily expenses and revenues and ordering supplies like coffee, milk and snacks, as needed.
To be successful in this role you should have work experience with various roles in coffee shops.
Also, you should be available to work during opening hours, including weekends and holidays.
Ultimately, you will help increase profitability, boost customer engagement and turn our cafe into a favorite local spot.
Nurture friendly relationships with customers to increase loyalty and boost our reputation
Add new menu items based on seasonality and customers’ preferences
Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
Maintain updated records of daily, weekly and monthly revenues and expenses
Ensure all cafe areas are clean and tidy
Good math skills
Hands-on experience with professional coffee machines
Excellent communication skills with the ability to manage and motivate a team
Customer service attitude
Work experience as a Cafe Manager or Barista