MAIN BUSINESS OBJECTIVES : The Technical Support Specialist is expected to deliver service and support to customers in Greece and the DACH region using and operating fleet, asset, and mobile workforce management solutions, via remote connection or over the Internet.
The Technical Support Specialist will analyze the customers’ problems or issues, refer to the appropriate resource material or consult other experts and provide the appropriate solution.
The successful incumbent will provide the highest level of service to customers (internal / external) and other company departments in accordance with company policies.
ESSENTIAL DUTIES & RESPONSIBILITIES : Effectively troubleshoot issues with urgency, working hard to solve every customer issue on their first contact Answer all calls, emails, and live chat requests from customers who have questions regarding features or have issues relating to the app, their account, or just general inquiries Become a Fleet Complete knowledge base i.
e. you will know the products inside out Represent Fleet Complete in a positive and professional manner Update internal database regarding cases with all appropriate information pertaining to your customer interactionsCustomer retention through relationship buildingWorking hours : 5 days a week, 8 hours per day (Monday to Saturday)QUALIFICATIONS : All applicants must posses the following : Native in Greek and German language accompanied with fluent English is requiredMinimum of 2 years in customer support and administration in tech / software support role Ability to identify problems / challenges through conversation and create resolutions for customers quickly and efficiently Excellent communication skills with the ability to articulate technical issues Experience creating and maintaining customer relationships Team player with a positive attitude and the drive to go above and beyond to achieve success Manage multiple projects simultaneously and prioritize accordingly Salesforce experience is an asset Self-motivated with the ability to work independently COMPANY OVERVIEW : Established in 2000 in Toronto, Canada, Fleet Complete® is a leading global provider of mission critical connected technologies for fleet, asset and mobile workforce-based businesses.
For over 20 years, Fleet Complete has been helping business owners improve their bottom line with enhanced digital dispatching, automated fleet tracking and effective mobile resource management.
Fleet Complete offers its unique suite of solutions to companies all over the world, maintaining key distribution partnerships with AT&T in the U.
S., TELUS in Canada, Magenta Telekom in Austria, Deutsche Telekom in Germany and Telstra in Australia. The company’s recent expansion into the European and Asia-Pacific markets, with offices now held in the Netherlands, Belgium, Denmark, the Baltics, Greece and Australia, has made Fleet Complete one of the top industry leaders in IoT (Internet of Things).
Fleet Complete has won numerous awards for innovation and growth since its inception in 2000 thanks to its relentless commitment to product Innovation, Quality, Customer Focus, Productivity and People.
WHY JOIN US?If you want to be part of an enthusiastic and ambitious team in an international environment, then join us! We offer great opportunities to expand your knowledge and develop your talent within a vastly growing global company.
Full time positionCompetitive salaryOpen ended contractPrivate Health InsuranceWork Remotely : yes, temporarily due to COVID-19Fleet Complete is an equal opportunity employer committed to diversity and inclusion.
We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability or any other legally protected factors.