Our Client, a Global Leader in the Customer Experience Industry, are seeking to hire a French speaking Team Leader to join their large and expanding team in Athens, Greece!
As a team leader, you will be responsible for supervising, managing and motivating inbound customer service advisors (chatting), on a daily basis.
Create an inspiring team environment with an open communication culture
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Motivate team members
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Respond to general queries from customers, clients and team members
Develop action plans to optimize performance and drive continuous improvement
Degree in Management or training in team leading is a plus
Experience in a call center environment preferred
Experience in a leadership role within a chat team required
Banking or financial industry experience
Excellent PC skills, especially MS Excel
Fluent in French language especially written and good command of English
Organizational and time-management skills
Customer orientation and ability to adapt / respond to different types of characters
Ability to work 24 / 7 (which will include evening, night shifts and weekend support)
Competitive remuneration package
Opportunities for international Career through our International Mobility program
A challenging working environment
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