French speaking Team Leader (Banking) - Athens
SpotOn Connections
Athens, Greece
πριν από 3 μέρες
source : Europe Language Jobs


Our Client, a Global Leader in the Customer Experience Industry, are seeking to hire a French speaking Team Leader to join their large and expanding team in Athens, Greece!

As a team leader, you will be responsible for supervising, managing and motivating inbound customer service advisors (chatting), on a daily basis.


  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Respond to general queries from customers, clients and team members
  • Develop action plans to optimize performance and drive continuous improvement
  • Requirements

  • Degree in Management or training in team leading is a plus
  • Experience in a call center environment preferred
  • Experience in a leadership role within a chat team required
  • Banking or financial industry experience
  • Excellent PC skills, especially MS Excel
  • Fluent in French language especially written and good command of English
  • Organizational and time-management skills
  • Decision-making skills
  • Customer orientation and ability to adapt / respond to different types of characters
  • Ability to work 24 / 7 (which will include evening, night shifts and weekend support)
  • Offer

  • Competitive remuneration package
  • Opportunities for international Career through our International Mobility program
  • A challenging working environment
  • Want to find out more?

    If you would like to hear more about this or any of the 1,000+ careers that SpotOn Connections are recruiting for, get in touch with us by hitting apply today and one of our International Recruiters will get in touch to discuss ALL your career options.

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