Monitoring Analyst
Athens, Greece
πριν από 3 μέρες

Job Description

A day in the life of a Monitoring Analyst

As a Monitoring Analyst , you will be part of a high-performing, cross-functional and Agile team responsible for monitoring and reporting the capacity audits and the changes in the capacity of the Contracting Authority’s systems, the achievement of service availability and inventory management targets, in real time :

Your main duties will be to :

o Monitor and Report on :

  • The available applications in the CMDB and other databases (upon request from the Contracting Authority)
  • The usage, license model and cost effectiveness of the applications owned by the Contracting Authority (upon request from the Contracting Authority)
  • o Assist the Contracting Authority in :

  • Analyzing availability-related incidents and problems, and their root cause
  • Creating an initial capacity analysis report before the take-over of a new system by the Contractor
  • Defining relevant KPIs for inventory management
  • o Proactively provide recommendations to the Contracting Authority regarding :

  • The impact of changes on the Availability Plan
  • The measurement for improvement the availability of services
  • The purchase, maintenance and decommissioning of the Contracting Authority’s application assets
  • By joining INTRASOFT International, the leading IT company in Greece, you will be part of a hub of 1.700+ tech enthusiasts.

    You will work using cutting-edge technologies that contribute to the design and delivery of solutions and products for challenging, large-scale IT projects, that affect the lives of millions of citizens around the globe.

    If you have :

  • Minimum 4 years of experience in the defined area of expertise
  • Solid expertise in monitoring tasks through the Contracting Authority’s monitoring tool to which it has access
  • Experience in monitoring and reporting in the domains of system availability, system capacity, and system inventory
  • Experience in carrying out audits and assessments of hardware components
  • Proficient knowledge of the IT concepts and architectures (hardware, databases, operating systems, local area networks, etc.)
  • ITIL Foundation certified
  • Evidence of strong ability to collaborate in teams and build relationships
  • Strong communication skills
  • Experience and willingness of working in an international / multicultural environment
  • Ability to proactively take ownership of tasks to be managed and propose improvements and recommendations
  • Fluency in English, written and spoken
  • then this position is suitable for you!

    This position comes with

  • Competitive compensation packages
  • Continuous learning (with the most modern methods - unlimited access to Udemy for Business), and fast career growth
  • Interesting and challenging tasks within large-scale projects
  • An international dynamic within a fast-paced working environment
  • The opportunity to work in a diverse environment with talented colleagues
  • Additional Information

    We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited.

    At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

    The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

    Our culture

    Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values :

    Be the link of a great team that forms a unique network across departments, countries and business units and operates with trust, open communication, transparency and respect.

    We make it happen with our expertise, accountability and solution-driven attitude. We always strive for improvement, always with an eye on the big picture.

    We learn & evolve by embracing a culture of building on our experiences, sharing our knowledge and developing our skills.

    We are always open to new ideas and invite all our colleagues to contribute with theirs.

    We fuel creativity in every aspect of our everyday life at Netcompany - Intrasoft; in the solutions and products we design and the initiatives we undertake.

    We share customer success by understanding their unique needs, corresponding to their vision, and exceeding their expectations.


  • Please submit your CV in English
  • All applications will be treated as strictly confidential.

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