communicative Customer Support Advisor. Ready to join your next adventure?You will handle and resolve customers’ technical issues at the first contact if possible following troubleshooting protocols through multiple contact channels (phone, e-mail, chat), while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism.
emailsBuild sustainable relationships and trust with customer accounts through open and interactive communicationHandle customer complaints, provide appropriate solutionsIdentify and assess customers’ needs to achieve satisfaction
Native-level or near-native level in French language, along with good English skillsTech savvy, curious and problem-solving acumenAble to identify technical issues and suggest immediate solutions to clientsProvide systematic assistance to customers in a communicative mannerHigh School Diploma holderFlexible to work night shifts / weekend shifts (if applicable)Active listenersPrior customer support experience would be an advantage
cultureOnly CVS in English will be reviewed