French Customer Support Specialist- Greece based
speakit
Athens, Greece
πριν από 3 μέρες
source : Europe Language Jobs

Description

  • Are you a fluent French speaker?A new position in Customer Support is opening a new door in your life! On behalf of our client, we are currently looking for an enthusiastic &
  • communicative Customer Support Advisor. Ready to join your next adventure?You will handle and resolve customers’ technical issues at the first contact if possible following troubleshooting protocols through multiple contact channels (phone, e-mail, chat), while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism.

  • Now, you can use your language skills and be a part of a dynamic and multicultural team in Greece!What you will need to do : Provide solutions to questions of customersAssist customers to manage / secure their account &
  • passwordsResolve customers’ online store post-sales requestsDeliver high quality support : provide accurate and complete information by using the right methods / toolsManage large amounts of incoming calls &
  • emailsBuild sustainable relationships and trust with customer accounts through open and interactive communicationHandle customer complaints, provide appropriate solutionsIdentify and assess customers’ needs to achieve satisfaction

    Requirements

    Native-level or near-native level in French language, along with good English skillsTech savvy, curious and problem-solving acumenAble to identify technical issues and suggest immediate solutions to clientsProvide systematic assistance to customers in a communicative mannerHigh School Diploma holderFlexible to work night shifts / weekend shifts (if applicable)Active listenersPrior customer support experience would be an advantage

    Offer

  • Competitive salary (gross salary 1100€ - 1200€)14 salaries per yearMonthly bonusesFirst-class ongoing training and developmentCareer development opportunitiesRelocation package in case you reside outside of GreeceMulticultural and modern working environmentEmployee relations team to assist you with integrating the Greek lifestyle &
  • cultureOnly CVS in English will be reviewed

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