Project Coordinator
UniSystems S.A.
πριν από 3 μέρες

Our Application Management & Automation Unit is looking for a Project Coordinator to administer and organize international projects, ensuring that all projects / services are completed on time, within budget and meet high quality standards.More specifically :

  • Take overall responsibility for request fulfillment / problem management
  • Coordinate and prepare project / service management activities, resources and information for the commencement of the project
  • Act as point of contact and communicate project status to all parties
  • Maintain communication with the client and follow up to identify areas of improvement (frequent travel)
  • Produce monthly reports for the team’s performance against specific KPIs set by the client and use tools to monitor working hours, plans and expenditures
  • Issue all appropriate legal paperwork (e.g. contracts and terms of agreement)
  • Monitor client service on a daily basis (technical accuracy and response times)
  • Ensure high quality client support by using ITIL best practices
  • Train and support the project / service team and the vendors / third parties
  • Handle changes that may arise
  • Qualifications

  • BSc degree in Computer Science, Information Technology or relevant field
  • At least 3 years of experience in project / service management
  • Experience in an ITSM tool
  • ITIL Foundation certification and / or ITIL Intermediate certification
  • Solid technical background with an ability to give instructions to a non-technical audience
  • Customer-service oriented with a problem-solving attitude
  • Excellent communications skills in English (written and verbal)
  • Availability to travel abroad on a frequent basis ( at least 1 week per month)
  • Team management skills
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