A trusted partner at more than one million customer locations, Ecolab (ECL) is the global leader in water, hygiene and energy technologies and services that protect people and vital resources.
With 2018 sales of $14,7 billion and 47,000 associates, Ecolab delivers comprehensive solutions and on-site service to promote safe food, maintain clean environments, optimize water and energy use and improve operational efficiencies for customers in the food, healthcare, energy, hospitality and industrial markets in more than 170 countries around the world.
Join our leading Customer Service team in Ecolab Greece as a Customer Service Supervisor based in our Headquarters in Chalandri, Attica.
As a Customer Service Supervisor, you will manage Customer Service team, whereby you will help us to drive customer satisfaction, identify performance issues and work with senior business leaders to improve and evolve customer service.
We are looking for team leader with a proven track record of being able to set and deliver high standards consistently.
What you will do
Coordinate’ work, maintain customer satisfaction, identify performance issues and recommend solutions to resolve issues.
Recommend and implement changes in systems and procedures. Ensure that customers receive the best sales service possible.
Oversee assigned customer service operations to ensure that customer claims and complaints are handled fairly and effectively.
Understand sales initiatives, products, and distribution methods of division(s) supported.
Identify, lead and deliver people engagement initiatives
Set objectives and goals for area of responsibility and monitor performance daily
Prioritization of resources to meet customer and business needs in a constantly changing service-based organization
Own and oversee day to day performance of direct reports with a diverse set of processes
Work collaboratively to solve customer and business problems at multiple levels
Independent delivery of operational change as well as day to day tactical improvements
Sets high standards and able to measure team and self-performance vs targets
Qualifications & Skills
University Degree in Business, Economics, Supply Chain or in a relevant field
Minimum 5 years previous experience in Customer Service and 3 years as a people Manager.
Previous experience in a B2B multinational company will be considered a plus
Advanced Computer literacy (MS Office, Internet Web applications etc.)
Excellent knowledge of SAP program
Excellent knowledge of English language (verbal & written)
Excellent written and verbal communication skills aimed at individual contributor through to senior management level
Highly organized and structured approach
Excellent problem solving, investigation and troubleshooting skills
Critical attention to detail and highly dependable
Ability to prioritize workflow while utilizing strong time management skills
Must be able to work successfully in a highly structured environment
What’s in it For You :
Competitive compensation & full benefits package (private health insurance for employee & family members, monthly meal allowance (meal card), employee pension savings plan, free Ecolab products, etc.)
Company mobile phone
Excellent career development opportunities within a leading multinational company.