Experienced IT Service / Operations Manager
EUROPEAN DYNAMICS
Marousi, Greece
πριν από 1 μέρα

Description

We currently have a vacancy position for an ambitious and highly motivated experienced IT Service / Operations Manager. The successful candidate will be working at the premises of the company in Athens, with onsite missions at client premises in Europe.

Your Tasks :

  • Lead and coordinate the operations and support teams of the company (Service Desk and Technical Support groups), covering various international projects;
  • Overall responsibility for maintaining the operational integrity of the technologies and services provided, ensuring all day-to-day operational activities are carried out in a timely and reliable way;
  • Overall responsibility for IT Facilities Management within the company’s data centre or external (client premises, private / government cloud);
  • Ensure compliance of Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) both internal (company facing) and external (client facing);
  • Apply and coordinate ITIL Service Operation Processes such as event management, incident management and request fulfilment;
  • Cooperate with the company’s development teams for implementing ITIL processes within the products’ design;
  • Utilize Service Management tools and create reports on the operational status and activities pertaining to operations;
  • Resolve conflicts and remove obstacles that occur.
  • Requirements

  • University degree in an IT related field;
  • ITIL Foundation Certification or higher;
  • Excellent command of the English language.
  • At least 8 years of experience in a professional environment offering Service / Operations management, covering critical systems and using state of the art tools from a senior position;
  • Experience with IT-Projects based on Agile procedure;
  • Experience with continuously building, deploying, and updating software and environments in an agile framework;
  • Experience in the use of ITIL compliant ITSM tools such as BMC Remedy, ServiceNow, Samanage or equivalent.
  • Knowledge and / or experience in some of the following will be considered an asset :

  • Familiarity with and / or DevOps certification;
  • Certification in Agile Methodologies;
  • Certification in PM Methodologies;
  • More than 10 years of IT Service / Operations manager experience.
  • Benefits

    If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English quoting reference : TSOM / 10 / 20

    We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience.

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