Available Technical Support positions await for you in Greece!
If you are a tech enthusiast with fluency in Dutch and good knowledge of English, then this is for you!
Are you tech-savvy? Are you a fluent Dutch speaker with great communication skills?
What you will do :
Communicate with customers via phone, chat & e-mail
Troubleshoot technical issues using your problem-solving skills
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Provide and maintain strong, professional relationships with all partners and show empathy at all times
Work towards reaching targets as set out by client statement of work as well as internal target
Ensure that key stakeholders are up to date on the resolution status of their issue, through effective written and verbal communication.
Log the cases on internal systems, while getting up to date with client’s products & services.
Fluency in Dutch
Very good communication skills in English
Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision
Ability to adapt and flex style according to customer personality, culture, and profile
Good knowledge of operating systems & computer applications
Computer and mobile devices knowledge / tech savviness
Be resourceful, able to multitask
Help-desk or system admin experience will be considered as an advantage
Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us), when applicable
Competitive monthly salary +2 extra salaries per year
Private Health Insurance
Numerous benefits and discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Only CVs in English will be reviewed.