Infrastructure Support Analyst
Athens, Greece
πριν από 1 ώρα
source : Just Join IT

Python (junior)

Active Directory (regular)

Windows Server (regular)

We specialize in custom system development and outsourcing. Our unique experience in financial technologies and payments makes us a good fit for clients from the financial sector, retail and e-commerce.

At Neontri , we favor creative minds who enthusiastically chase after innovation.

We are looking for a SaaS Infrastructure Support Analyst

Your role

  • You work directly with customers and collaborate with other teams : Support, Engineering, Professional Services and Sales team to resolve customer issues.
  • You are responsible for resolving customer reported incidents and questions in a timely manner.
  • You analyze software related issues and propose solutions.
  • You investigate and document the root cause of issues.
  • You manage issue lifecycle in our ticketing system.
  • You perform IAM software product upgrades and deployments.
  • You assist customers in configuring and maintaining the Bravura Security Fabric suite
  • You configure, troubleshoot, and manage systems : Windows servers, Active Directory or LDAP, MSSQL, Oracle or MySQL (including writing SQL queries), IIS or Apache (including writing in HTML / JavaScript / CSS), Virtual Machines, Unix / Linux systems, Networks (IP routing, firewalls), Enterprise applications and web services
  • Your skills

  • Fluent in English in both writing and speaking (C1 minimum)
  • Minimum 2 years enterprise software support work experience
  • Minimum Bachelor's degree in computer science, software engineering or other relevant field experience
  • Proven experience resolving a high volume of tickets
  • Intermediate to advanced experience reading and editing Python scripts.
  • Industry experience operating the following systems : Windows servers, Active Directory and / or LDAP -MSSQL, Oracle or MySQL (including writing SQL queries), IIS or Apache (including writing in HTML / CSS), Virtual Machines -Unix / Linux systems, Networks (IP routing, firewalls)
  • Experience with data / log analysis utilities
  • Our recruitment process :

  • send us your CV,
  • your CV will go to our HR team who will come back to you with a feedback,
  • we will arrange a call during which we will ask about your experience and you will tell us what role you are looking for,
  • if everything goes well, we will invite you for a technical interview with our Client,
  • we sign the contract,
  • welcome to the team! : )
  • More about us : https : / /

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