Sales and Customer Support Specialist (Remote)
Collaborate Healhcare
Αθήνα
πριν από 9 ώρες
source : Kariera.gr

Περιγραφή Θέσης

Job brief

We are looking for a highly energetic Sales & Customer Support specialist to contribute at the launch of our new, award-winning software version for primary care Physicians and implement our growth strategy in Greece.

The ideal candidate must be highly organized, self-driven and team player with a proven track record of achieving within sales and customer support processes and with the ability to work in a demanding and new market.

Responsibilities

  • Qualify leads by using deep understanding of the product’s ideal customer pain points.
  • Have the initial (inbound & outbound) phone or digital contact with leads and arrange meetings with prospect customers.
  • Organize and set up One-to-one and group presentation meetings.
  • Perform product demonstrations, onboard customers for the Collaborate Health Cloud and be the liaison throughout the entire sales process.
  • Provide training support for customers in the platform usage and new features.
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
  • Continuously monitor customer account activity to ensure continued use and success of the existing solutions. Engage accounts that have low usage and activity in their solutions for better optimization.
  • Lead product trainings to existing customers based on account usage analysis. The objective is to drive retention and continued product engagement.
  • Monitor all sales channels in coordination with the Marketing team (email, phone, leads, video conference, social) and offer exceptional proactive & on-demand product guidance and support.
  • Collaborate with team members and cross functional business partners to define the onboarding process for new customers and ongoing KPIs for success for existing customers.
  • Maintain workflow database and update daily.
  • Flexibility to visit customers on-site (rarely).
  • Αναφορά αυτής της εργασίας
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