Purpose of Role : Involves the application of Quality Assurance specialist knowledge which may include providing specialist advice to employees & management, managing or maintaining systems or processes or completing projects to develop or changing systems or processes as appropriate.
Main Responsibilities :
g. Mystery Shopper), Vendor Management, Knowledge Management Input, Trace Quality, VOC, Call Quality
Desired Skills and Experience :
Department : Customer Experience
Remit : South East Europe (BG, CY, GR, IL, SI, TR)
Location : Athens, Greece
Reports to : Manager Customer Care Quality and Readiness