Role purpose : Accountable for delivery of overall internal and external customer satisfaction, warehouse stock count targets and cost savings from logistics
Provides a high service level on logistics and warehousing activities including stock handling, intakes, order customs, return handling and transportation activities
Manage outsource partners for logistics and the relevant budget and reporting
Essence of Role Key Accountabilities :
Impact on the business
Ensures the processes and procedures within Logistics and Warehousing are carried out effectively, including activities such as stock handling, order desk, incoming and return transactions and distribution to customers / shops
Ensures necessary process flow, quality checking and documentation of stock in line with Vodafone standards and procedures.
Monthly stock and transaction reconciliation in cooperation with Accounting Department / Register corrective actions
Reports on orders, returns and managing contacts with suppliers, forwarding agents and customs office as required. Monthly reports related to existing SLA
Monitors capacities, subcontractor performance to KPIs
Responsible for logistics budget. Monitors financial cost per activity per month
Monthly reports regarding warehouse and distribution cost (cost per item)
Coordinating processes to ensure customer orders satisfaction in all business channels (VF stores, Business Customers, On-
Line Customers, Telemarketing Customers)
Monitoring & Follow up Contracts regarding warehousing processes related to 3PL Warehouse & Courier Services
Yearly Stock Count
Exchange ideas and information effectively, to explain ideas and concepts in a concise and logical way
Customers, suppliers and third parties
Supports terminals global and local initiatives
Collaborates with global logistics terminals
Collaborates with Finance, CBU, EBU
Collaborates with 3PL partner
Leadership and teamwork :
Motivates dept’s members to achieve personal and team’s targets
Implements global and local goals and targets related to terminals logistics
Identifies, recruits and motivates team’s members
Innovation and change
Develops and implements innovative services related to terminals logistics
Solves problems or issues of touch points and customers, related to terminals logistics
Knowledge and experience
Broad knowledge in logistics
3-5 years expertise in logistics
In depth knowledge of contemporary methods and techniques of logistics
In depth knowledge of ERP (i.e. SAP) and WMS (i.e. MANTIS) applications
Responsible for the communication with the outsource terminals logistics partners
Responsible for the communication with the internal customers (touch points)
Responsible for the communication with global logistics team
Role Dimensions :
Financial (limits / mandates etc.)
KPI’s based on SLA with terminals logistics partner
Delivery plan vs actual :
Non-financial (customers / staff etc)
All Channels (vfshops, own shops, indirect, wholesalers)
Typical Outputs : Influences :
Group logistics managers on a daily / weekly / monthly basis
Responds to sales, consumers, business and CC reps complaints and demands
Coordinates project delivery with Finance, Technology, Sales and Procurement depts.
Person Specification :
Qualifications : graduate from University BA
Knowledge of logistics, sales, channel support
High level negotiations and communication skills
What’s in it for you :
Private Health & Medical Insurance
Smart Working 1-day / week work from home
Extra days-off : We love mothers 4 months extra paid off-period!
Gym, Sports, Excursion weekends & Special events
Restaurant, entertainment areas, hairdresser, etc.
Needless to say, we cater for your communication wherever you are
Come as you are. We love when people feel they can be themselves at work.
Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace, in which talent is truly recognised, developed and rewarded.
We are committed to creating an inclusive work environment which values and makes the most of people’s individual differences.
We can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and feel they belong regardless of race, gender, age, nationality, sexual orientation, gender identity, disability, religious, marital status etc.
That way we can build a better future for our employees, our partners, the communities we work in and our customers.
Employment Type : Permanent