Fixed Services Support Technician
Optimal HR Group
Athens, GR
πριν από 6 μέρες

Optimal HR Group , on behalf of its client, a partner of Vodafone, is looking for a Fixed Services Support Technician .

The Fixed Services Support Technician is responsible for providing 1st and 2nd level Technical Support Services.

Responsibilities :

  • Call / Email reception for technical issues
  • Troubleshoot and resolve customer technical issues which arise after service activation
  • Perform all required actions in order to support Telephony and IPVPN Services, also doing all Vodafone internal coordination activities that follow the troubleshooting process
  • Phone support to field technicians who visit customers’ premises
  • Perform proactive monitoring and run health checks
  • Send technical incident reports
  • Requirements :

  • Good general and technical education with qualifications in telecommunications, electronics and computing, TEI or University degree
  • Excellent knowledge of xDSL technology and DSLAMs
  • Thorough knowledge, end to end, of fixed voice / Internet telecommunication network operation
  • Very good level of the Greek and English language (oral and written)
  • Excellent knowledge of MS Office
  • Key performance indicators :

  • NPS and TNPS
  • Response and Resolution time
  • KPIs according to customers’ needs
  • Core Competences, knowledge and experience :

  • At least 2 years of experience in technical support of technology services (Fixed telephony-PBX administration- Internet solutions)
  • Technical knowledge of Transmission / Transport, IP Networks and Cisco configuration
  • Very good organizational, analytical and interpersonal skills
  • Customer obsessed emphasis on quality
  • Team player
  • High levels of self-motivation and can do attitude
  • Benefits :

  • Highly competitive remuneration package
  • Excellent career prospects within a stimulating and growing working environment
  • Αναφορά αυτής της εργασίας
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