Front Office Manager - Mykonos
Bill and Coo Hotels Mykonos
Μυκόνου
πριν από 5 μέρες
source : Skywalker

Bill & Coo Hotels Mykonos , proud members of

The Leading Hotels of the World,

are seeking for an energetic

Front Office Manager

who wants to be part of the Front Office Team at Bill & Coo Suites and Lounge.

Duties :

  • Organize and Supervise the operation of Front Office Team (Front Office Agents, Concierge Agents, Doorman, Valet and Drivers)
  • Trains, cross trains all Front Office Agents
  • Schedules the Front Office Staff
  • Supervises workload during shifts and assists during check-in, rooming, check-out
  • Maintains working relationships and communicates with all the departments and Department Heads
  • Works closely with Housekeeping Team and verifies that accurate room status information is maintained and properly communicated
  • Inspects rooms cleanliness prior to Guest’s arrival
  • Interacts daily with all Guests and makes sure that all Guest requests are acknowledged and handled on time
  • Resolves guest problems quickly and efficiently and communicates instantly any issues, guest’s requests, comments that cannot be handled to Hotel Manager
  • Follows up any Guest requests, complaints, and defects on daily basis.
  • Assist Guests with any request and tries to upsell-promote hotel’s services and to create memorable experiences for each and every guest
  • Checks cashiers in and out and verifies banks and deposit at the end of each shift
  • Review daily Front office work and activity reports generated by Night Audit
  • Review Front Office log book and Guest Feedback on daily basis
  • Conducts regularly scheduled meetings with Front Office Team
  • Attends daily management briefings
  • Supervise and assists the Front Office Team to implement all LHW, AMEX & Virtuoso standards
  • Ensure high standards of guests satisfaction
  • Makes sure that all Guest’s profiles are updated with all needed information
  • Reportς to Hotel Manager
  • Essential requirements :

  • Bachelor’s degree in Hospitality / Tourism management
  • Minimum of 2 year experience in a similar position
  • LHW or other 5* International Hotel Chain experience
  • Ability to speak, write and converse in both Greek and English
  • Ability to lead a team and develop strong team working
  • Strong interpersonal skills and customer oriented
  • Knowledge of OPERA PMS
  • Should you fulfill requirements above and wish to become

    member of Bill & Coo family please send your CV.

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