Guest Relations Agent
πριν από 5 μέρες
source : Skywalker

MED SEA HEALTH S.A. is looking to recruit for its 5* Miraggio Thermal Spa Resort in Paliouri, Kassandra, Halkidiki,

for the season of 2020 : code : GRA 20)

The Role :

A guest relations agent follows humane approach and guest-oriented techniques in order to fulfil guests’ desires, requests and make them feel uniquely during their stay.

The agent creates a memorable atmosphere and goes beyond expectations so as to make guests feel at home and make them visit the hotel again.

Responsibilities :

  • Preparing the relevant lists (VIP, arrival etc...) of the next day in co-operation with Reception and check what we expect the following day.
  • Ensuring guests receive on time the requested services.
  • Preparing the welcome and departure letters for the guests.
  • Assisting FOM in checking indicative arrival rooms.
  • Welcoming arriving guests and rooming them.
  • Welcoming groups, inspection visits and external visitors and giving them hotel orientation, guidance and information.
  • Upselling, cross selling and generally promoting the hotel product (additional revenue)
  • Collecting ideas, comments, complaints from guests by visiting the hotel outlets (summarise them to categories and forward them to GRM, follow up and meet / call guests to make sure they are satisfied).
  • Requirements :

  • Bachelor's degree (National or International university / AEI or TEI)
  • 3-5 years minimum experience on similar position , leadership in hospitality strongly required
  • Excellent knowledge of Greek and English languages. Third language will be considered accordingly.
  • Exceptional communication (both verbal and written), negotiation and administrative skills
  • Ability to prioritise tasks, work under pressure with provided resources, manage work load using own initiative and sufficiently cover a multi task position.
  • High knowledge of Protel / CRS / PMS revenue management and MS office are considered a must.
  • Incentives and fringe benefits :

  • Competitive remuneration package
  • Accommodation according to origin (out of Halkidiki)
  • Dynamic, friendly and highly demanding professional working environment
  • Meals during hotel operating period
  • All resumes will be handled with discretion.

    Only those who possess the above-mentioned requirements will qualify

    for an interview and be contacted in due time.

    We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).

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