MED SEA HEALTH S.A. is looking to recruit for its 5* Miraggio Thermal Spa Resort in Paliouri, Kassandra, Halkidiki,
for the season of 2020 : code : GRA 20)
The Role :
A guest relations agent follows humane approach and guest-oriented techniques in order to fulfil guests’ desires, requests and make them feel uniquely during their stay.
The agent creates a memorable atmosphere and goes beyond expectations so as to make guests feel at home and make them visit the hotel again.
Preparing the relevant lists (VIP, arrival etc...) of the next day in co-operation with Reception and check what we expect the following day.
Ensuring guests receive on time the requested services.
Preparing the welcome and departure letters for the guests.
Assisting FOM in checking indicative arrival rooms.
Welcoming arriving guests and rooming them.
Welcoming groups, inspection visits and external visitors and giving them hotel orientation, guidance and information.
Upselling, cross selling and generally promoting the hotel product (additional revenue)
Collecting ideas, comments, complaints from guests by visiting the hotel outlets (summarise them to categories and forward them to GRM, follow up and meet / call guests to make sure they are satisfied).
Bachelor's degree (National or International university / AEI or TEI)
3-5 years minimum experience on similar position , leadership in hospitality strongly required
Excellent knowledge of Greek and English languages. Third language will be considered accordingly.
Exceptional communication (both verbal and written), negotiation and administrative skills
Ability to prioritise tasks, work under pressure with provided resources, manage work load using own initiative and sufficiently cover a multi task position.
High knowledge of Protel / CRS / PMS revenue management and MS office are considered a must.
Incentives and fringe benefits :
Competitive remuneration package
Accommodation according to origin (out of Halkidiki)
Dynamic, friendly and highly demanding professional working environment
Meals during hotel operating period
All resumes will be handled with discretion.
Only those who possess the above-mentioned requirements will qualify
for an interview and be contacted in due time.
We respect your privacy by adhering to the European Union General Data Protection Regulation (GDPR).