Lodging Partner Associate III
Expedia Group is currently looking for motivated individuals, with a bias to action, and who have an obsession for customer satisfaction to join our Market Operations contract centre team.
In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers
You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.
Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.
What you'll do
Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour
Respond to inquiries or requests in inventory management, data entry and training
Call partners to resolve current and future issues (questions, changes, etc.)
Providing partners self-service support and maintenance by educating the relating functions of the software
Flexible and willing to defined procedures, standards and performance expectations directed by your Supervisor.
Manage financial transaction support (disputes, questions, etc.) to partners across multiple account models.
Administering accounting related processes, including accounts payable inquiries from lodging partners.
Building and handling new and / or updating existing room type and rate plan, rate plan linkage, rate acquisition, pricing model changes, promotions and rate rules.
Manage new hotel acquisition and onboarding contract administration including contract checklist and management.
Collaborate with market management teams and other internal teams to respond critical & complex hotel partner issues
Who you are
Proficiency in English and Greek language skills
University Degree; or equivalent
Experience in customer service oriented industry.
Hotel / Travel -industry experience will be a plus.
Fluency with internet, computer usage and web-based application skills
Experience with Microsoft Office products and various call center support programs.
Familiar with accounting terms and further financial operations will be an asset.
Relentlessly Strive for Better
Solutions mindset and a real passion for the partner and the traveler experience.
Ability to handle situations effectively; to set expectations and deliver information in a positive way.
Have a Bias to Action
An individual who will take ownership of problem resolution.
Excellent time-management and prioritisation skills.
Be Open and Honest
Listens carefully and attentively to others’ opinions and ideas
Listens to others’ perspectives and clarifies meaning before responding.
Be Data Driven and Business Judgement Led
Keen eye for detail and high level of accuracy.
Exercise good judgment in decision-making