Italian Customer Service for a Big Four tech company
Teleperformance Greece
Athens, Greece
πριν από 3 μέρες
source : Europe Language Jobs

Description

Job Overview : Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Italian?

  • This is your chance to work as a customer representative for one of the Big Four tech companies!Teleperformance Greece connects customers with the world’
  • s top brands for more than 30 years. With a team of more than 11.500 employees from 109+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Paypal, Asos, VW and Audi- providing Customer Care, Sales &
  • Technical Support services, as well as Content Moderation for Social Media.We are really proud to see our collaboration with one of the Big Four tech companies growing bigger and deeper.

    This is a great opportunity for you to join our Italian customer experience team, to support customers from Italy, after following a complete training by certified instructors.

  • Don’t miss this! Now offering 6 months accommodation bonus (€500 / month).What you will do : Communicate with customers via phone, chat &
  • e-mailTrack and follow cases to ensure they closed in an efficient and timely mannerMaintain high customer satisfaction, representing a major brandProvide troubleshooting for mobile devices (mobile phones, tablets &
  • more)Assist customers to manage / secure their account & passwordsSet-up repairs for hardware-related issuesEscalate unresolved cases by contacting 2nd level support Interaction ExpertsMaintain high customer satisfaction

    Requirements

    What you will bring : Fluency in ItalianAdvanced English knowledgeFamiliarity with iOS and / or MacOS, or comparable technology, is preferredGreat communication skillsPrior customer support experience would be an advantageStrong troubleshooting skills

    Offer

  • What we offer : Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-)Competitive monthly salary + 2 extra salaries per yearReferral Program : Bring a Friend and get up to €
  • 2.000 depending on the languagePrivate Health InsuranceNumerous benefits and discountsFull training by certified instructorsProfessional growth &
  • development opportunitiesSpecial events as well as community & social responsibility initiativesFree online Greek language coursesState of the art premises, providing a great working environment with relaxing break areasWork for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.

    In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

    For these reasons, we invite you to join our big family of more than 11.500 people from 109 nationalities.

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