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For one of the biggest names in jewellery we are looking for customer service representatives. Your tasks will be :
Respond to eCommerce client’s requests through multiple communication channels (phone and email)
Maintain solid customer relationships by handling their inquiries and concerns (i.e., order upselling, troubleshooting, fraud order and returns)
Be knowledgeable about given promotions and inform customers about new offers
Answers questions like Where is my order, How can I can a refund
Required skills
Fluent in German
Working proficiency in English
Excellent communication skills
Benefits
Excellent benefits package
Multilingual and excellent work environment to provide the customer service
Extensive training
Adaptation to Greek Culture and Greek language Courses,
Internal employee incentives
Located in an amazing office in Greece with excellent transport links
Excellent relocation package with a great support system for non local hires
Extra Private Health insurance
Enjoy life in Greece, there are loads of social & sports events
Athens (Greece)
