Cisco UC and Contact Center Specialist
Cognizant Technology Solutions
Athens, Greece
πριν από 6 μέρες
source : Just Join IT

Cisco Unified Communications Manager (regular)

Cisco (advanced)

Job location : Gdańsk (remote / office) / Poland

About the Job Opening :

We are looking for a Cisco Unified Communications and Contact Center Specialist with 4+ years of experience, who worked in the Cisco UCCE (Unified Contact Center Enterprise) environment.

You need to be familiar with implementation and support of Cisco IP Telephony applications, Unity, IM and presence, jabber.

REQUIREMENTS :

  • Knowledge on Design, implement and support Cisco collaboration suite of components
  • Knowledge of the Cisco CUCM (Cisco Unified Communications Manager) platform.
  • Hands on with Intelligent Contact Management (ICM), CVP, CUIC, CCMP
  • Knowledge on CUBE, SIP PROXY server, voice gateways, VXML gateways
  • Good knowledge on cisco finesse
  • Administration of ICM components and tools
  • Creation and maintenance of ICM queries (SQL knowledge required)
  • Generation of ICM historical and real time database reports
  • Perform ICM scripting and configuration
  • Willingness for on calls!
  • NICE TO HAVE :

  • Cisco UCCE Application development knowledge
  • CVP and IVR development knowledge
  • ICM Scripting skills
  • EIM / WIM or ECE"
  • WE OFFER :

  • Competitive salary with extra benefits, insurance and bonuses.
  • Training & development opportunities with clear career path,
  • Work on projects for World's biggest companies and institutions.
  • Opportunity to be part of a rapidly expanding global organization.
  • Pleasant and inspiring working atmosphere.
  • Employee volunteering programs and opportunities.
  • Inclusion and diversity in practice.
  • Reduce, reuse, recycle facility for a better and happier Earth and all of us.
  • For more information about Cognizant, visit https : / / www.cognizant.com / en-pl /

    If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

    Please take the time to read this Privacy Notice to ensure you are fully informed how your personal information is processed in connection with your application.

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