Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods / tools
Meet personal / customer service team targets and call handling quotas
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Proven customer support experience or experience as a client service representative
Fluency in French / Spanish / Dutch or Italian written and Verbal
Advanced English skills
Candidate must hold European nationality or Residence permit for Greece
Good MS Office skills
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt / respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Competitive remuneration package
A challenging working environment
Monthly performance bonus
Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them.
Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
Note : Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.