ICT Transport & Commercial Systems Service Manager
Trans Adriatic Pipeline
Athen, Greece
πριν από 6 μέρες

The Trans Adriatic Pipeline (TAP) AG is a joint venture company established with the purpose of planning, developing and building the TAP natural gas pipeline.

TAP’s shareholding is comprised of BP (20%), SNAM (20%), SOCAR (20%), Fluxys (19%), Enagás (16%) and Axpo (5%).

Based in TAP’s offices in Athens , the ICT Transport & Commercial Systems Service Manager reports to the ICT Director. The position will be accountable for the availability and performance of TAP’s key Transport and Commercial systems.

Key components of this role are the defining and management of the core commercial and transport systems used to run TAP’s asset.

Responsibilities & Tasks

  • Define Service Level Agreement with partners and monitor partners performance
  • Coordinate Application Management and Application Maintenance for area of responsibility
  • Organize and coordinate testing phases; get approval from end users to go-live
  • Service assurance of systems in production; end user assistance coordination
  • Service desk management; end user support
  • Software licence provisioning
  • Focal point for assessing customers’ needs for IT services and functional enhancements
  • Create specifications, specification sheets and define tenders
  • Lead and / or validate technical solution design for required services
  • Define budget for solution / service required
  • Monitor project and / or activities progress, report on cost and risk management
  • Technologies

  • Knowledge of Transport systems : SCADA and Metering
  • Knowledge of Commercial Dispatching systems and Gas Booking Platforms
  • Profound IT knowledge basis, especially in terms of data bases, web technologies, Enterprise Application Integration technologies
  • Knowhow in release and life cycle management of applications
  • Bachelor’s Degree in Engineering, Information Sciences, Physics or Mathematics, preferably in the field of IT infrastructure management or IT security.
  • Master’s Degree will be an asset

    Expert Know-How

  • Service Management experience (optional certification)
  • Knowledge of TSO business and related processes
  • Good knowledge of the following process : Commercial Dispatching Meter reading Transportation Capacity Management Transportation system control Simulation & Optimization (Gas transport)
  • Professional & Management Experience

  • Several years of work experience in IT Application Maintenance Services
  • Strong Experience in Transportation System Control and in Commercial System
  • At least 10 in years in IT Department and at least 5 years in the position (Application Service Management)
  • Third party management
  • Service and Project planning and reporting
  • Service management
  • Demand Management
  • Budget Planning
  • Social Competences

  • Experience of working in multi-disciplined teams is advantageous
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and time constraints
  • Ability to adapt quickly to changing situations
  • Flexible with can do attitude
  • Significant part of the onboarding process will take place in TAP's headquarters in Switzerland
  • TAP’s working language is English. Only applications in English will be taken into consideration.

    Applications deadline : 7th of January

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